CVS pissiness: ok, it's possibly whiney, but it bugged me.

[thespian.livejournal.com]

I just sent this email to CVS via their website because, it irritated me. The cashier seemed genuinely distressed over the manager's policy, in the 'please don't make a fuss, I could get fired over this' sort of way (if you've ever worked retail with a bossy boss, you know the look):

This evening I was in store #8319, in Davis Square, in Somerville, MA. When I presented my Green Bag Tag, the cashier said that she would not accept it; her manager ordered her not accept them if it was attached to a CVS-branded recyclable bag. She told me she had seen other cashiers scolded for it.

I pointed out that the tag itself says, "Present your Green Bag tag and ExtraCare card with ANY reusable bag." She said, "I know, but he says it's not supposed to mean that."

I just checked your website, and it reads: "You can use any re-usable shopping bag, re-use a plastic bag from a previous purchase, or simply carry out your items. Anytime you decline a one-time use plastic bag, you will receive a Green Bag Tag credit."

The irony of this is that I was using some recently earned Green Bag Tag Extra Bucks to purchase...a TravelSmart by Conair expandable tote. I enjoy using the tag, and would appreciate you contacting this manager and correcting his interpretation of your policies.

What really ticked me off was how upset the woman seemed to be when enforcing this policy. I think I might have just shrugged it off if she hadn't seemed slightly scared of what might happen if she did accept my tag. But it really bothered me.

Anyway, if you try and use your tag at the store, and some poor cashier tells you you can't, thank them and then consider dropping a note to CVS corporate about it.

Comments

[thespian.livejournal.com]

I could not use the tag because I was not using a CVS reusable bag. According to the manager of the place.

[closetalker11.livejournal.com]

OK, got it. Sorry, I was slightly confused.

[pekmez.livejournal.com]

That's because the original post says the opposite. I was like "wtf, are they accusing you of shoplifting the CVS reuseable bag?"

[thespian.livejournal.com]

oh crap. 'manager ordered her not accept them if it was NOT attached to a CVS-branded recyclable bag'

I only just noticed that's what it should have read. Though I'm not sure how that gets interpreted to accusing me of shoplifting the reusable bag.

[pekmez.livejournal.com]

yeah, it didn't make sense, but the only reason I could come up with for the store to have a policy that says "if you are scanning a tag that is still attached to one of our reusable bags we won't do it" would be if you were bringing the tag to the register to be scanned without actually owning the bag. Which would be pretty wacky as a widespread problem.


Makes more sense the other way, but it is totally not what their policy says on the website. Grr.

I also once almost had trouble at that CVS using a receipt printed coupon that said "fill a new prescription, get a $25 gift card", from someone who told me "but you can't use that coupon on prescriptions, the manager won't let us." But the coupon was specifically *for* new prescriptions and nothing else, so if you couldn't use it on a prescription, what *could* you use it on? (I pushed back gently, they muttered something about thinking it was a different coupon, and did what the coupon said they were supposed to do.)

[ron_newman]

You can edit your post, and I'd recommend doing so, because I was thoroughly confused and also thought the same way that closetalker11 did above. (I also suggest sending a clarifying note to whomever you send the original note to.)