They missed one of the days they were supposed to come, which means my cats missed two meals and two sets of medications. Also, a bunch of my plants died -- as I mentioned in another comment, I have a pretty extensive container garden on my porch, and they need to be watered pretty much every day. I offered to pay them extra to water them every day, they happily agreed... And I got home to find them dead from not being watered, the soil so dry water just runs off of it. FYI, I'd rather not mention who the service was -- it's an old friend of mine.