When we called Sears on ours a few months ago, we got ABC Repair and had an unsatisfying experience. I wound up driving out to Atlantic Appliance Parts (www.atlanticappliancepartsinc.com) in Needham to buy the necessary part myself - they were good guys. Then we asked them to recommend a repairman that wasn't ABC, and they suggested After Hours Appliance (781-767-3424). We talked to Fred, and he was great. Very informative and helpful. We didn't actually have him come out to the house, but we would not hesitate to call him in if we need someone.