RCN vs Comcast

[mrwrench.livejournal.com]

Hi all. Long-time listener, first-time caller.

I am moving to Davis Sq next month and am in the process of setting up my utilities.

Wondering if anyone has any insight into RCN vs Comcast for phone/cable/internet.

I saw some scattered posts on this topic in the archive, but none too recently.

Any help would be appreciated.

Comments

[on-reserve.livejournal.com]

I've had both and this is how I view them:

RCN:
pros = better/more intelligent tech support, TCM and GSN included in basic package (key if you like old timey movies and old timey game shows!), nicer/more polite customer service, fewer wifi outages
cons = the free on-demand selection stinks - very little is available, the on-demand system in general is really clunky and not user-friendly

Comcast:
pros = on-demand system is awesome - lots of free shows and movies (CBS, A&E, Bravo, etc.) available in an easy-to-navigate system
cons = fewer channels in the basic package, tech support is maddeningly unhelpful

[ron_newman]

Having tried both, which one did you decide to keep?

[on-reserve.livejournal.com]

It's more like, having had both which one did the new roommate and I decide to go with -- my old roommate and I had Comcast -- my new roommate wanted to go with RCN and I was cool with that (having had both in the past). So far, we enjoy RCN.