RCN vs Comcast

[mrwrench.livejournal.com]

Hi all. Long-time listener, first-time caller.

I am moving to Davis Sq next month and am in the process of setting up my utilities.

Wondering if anyone has any insight into RCN vs Comcast for phone/cable/internet.

I saw some scattered posts on this topic in the archive, but none too recently.

Any help would be appreciated.

Comments

Re: RCN customer service script

[on-reserve.livejournal.com]

Comcast has an Indian call center as well -- not that means much of anything except that they're on the same playing field with that one.

Re: RCN customer service script

[teko.livejournal.com]

Yeah, I've got reams of horror stories from dealing with Comcast's people. My naive hope was that a "local" company like RCN might have some competent local techs rather than farming it out to generic call centers in Bombay who say things like "You're on a Mac? You cannot use the internet with a Mac," or "Your internet is down because your networking cable is backwards so the signal is going backwards."

Re: RCN customer service script

[on-reserve.livejournal.com]

You forgot, "well the Internet is a series of tubes." No wait, that was an American who said that.