PSA: BofA touchscreen ATMs

[rising-moon.livejournal.com]

This morning I went in to an ATM vestibule and heard the alert beep from the neighboring machine; someone had walked away leaving the "do you want to perform another transaction?" buttons flashing.

The message appears AFTER the machine returns your card, after a deposit or some other non-withdrawal transaction.

It's the sixth time I've been next in line or just walked up to an abandoned machine flashing that message, giving me and everyone else the chance to steal $300, change the customer's PIN, and rinse, repeat every day until the customer figured out what was going on.

I've already called BofA customer service to ask them to change the interface.

EDIT: I stand corrected; evidently the customer is asked to swipe the card, re-enter their PIN, before performing another transaction. Thank you!

Comments

[ifotismeni]

you have to re-enter your pin if you hit yes. (and re-swipe your card i'm pretty sure)

[rising-moon.livejournal.com]

Ah -- thank you! Seeing the option was nerve-racking.

[insert Rosanna Rosannadanna saying, "never mind!" :)]

[ifotismeni]

no problem. i remember having a similar reaction the first time i encountered that.