PSA: BofA touchscreen ATMs

[rising-moon.livejournal.com]

This morning I went in to an ATM vestibule and heard the alert beep from the neighboring machine; someone had walked away leaving the "do you want to perform another transaction?" buttons flashing.

The message appears AFTER the machine returns your card, after a deposit or some other non-withdrawal transaction.

It's the sixth time I've been next in line or just walked up to an abandoned machine flashing that message, giving me and everyone else the chance to steal $300, change the customer's PIN, and rinse, repeat every day until the customer figured out what was going on.

I've already called BofA customer service to ask them to change the interface.

EDIT: I stand corrected; evidently the customer is asked to swipe the card, re-enter their PIN, before performing another transaction. Thank you!

Comments

[http://users.livejournal.com/_mattt/]

From my brief experience, it goes very quickly. You just insert it and it takes it like a dollar bill, and all you have to do is confirm by touching the screen that the amount it read is correct. By the time you fill out a deposit envelope and enter the amount manually and wait for it to slowly suck it in, I don't think you'd be off by too much time.

[exsplusohs.livejournal.com]

I would say very quickly is an understatement! Those ATMs grab those checks like they're stealing them. The first time I used one, I was caught off-guard!