Just to note, and maybe this woulda happened with any company, but when I moved from a housemate situation with RCN serving our landline and internet in my name, to my own place where I just wanted a new internet account, it was a surreal, 8-month long nightmare to get them to sort out my new account with the account I had left. All we wanted was for the old account to switch to a new name, one of the remaining housemates. Nothing else changes. Then I could take my name and open my own new account. Truly, it seemed that all they had to do was change one field in a database somewhere, to new housemate's name. NO!
You would not believe the ordeal that ensued. A bizarre amount of faxed and hardcopy paperwork, proofs of identification such as faxing licenses going to who knows where (some fax machine in the hallway of some RCN corridor) switched accounts, never getting the same person to follow through, etc was ridiculous. If I hadn't left my housemates on friendly terms it could have been a nightmare for them, since I kept receiving their forwarded bills for months - and when that finally ended it was only to consolidate their charges onto my bill!
I guess RCN could have/should have said: "you must close your account and have your housemate open a new one in her name. Then you take your name and your account number to your new address." But they didn't, and we didn't do that since it seemed like an unnecessary and more costly route (they shouldn't be penalized with 'new' account fees).
But, uh, other than that - love 'em as the best of the offerings!