Last year I got a form in the mail, returned it, and noticed the last week of the month that I still didn't have the new sticker & passes. When I called the office they eventually tracked it down and concluded that something had gone wrong - and then the next day my passes showed up on my doorstep, not stamped and in the mailbox but apparently hand delivered. (I live not too far from the office.)
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Last year I got a form in the mail, returned it, and noticed the last week of the month that I still didn't have the new sticker & passes. When I called the office they eventually tracked it down and concluded that something had gone wrong - and then the next day my passes showed up on my doorstep, not stamped and in the mailbox but apparently hand delivered. (I live not too far from the office.)