Most of this is due to how tightly and securely you pack your own stuff, barring the truck getting into an accident. If you are not confident that you can pack it such that it doesn't move around and smash, you shouldn't use a pack-it-yourself place. Our stuff went cross country and looked the same when it got to its destination as when we packed it. movingscam.org has hundreds of moving reviews, and that's how I decided what company to use. Good luck OP.