I had a terrible experience at Harvard Square Eye Care. I found the receptionists to be overly cold, the eye exam doctor to be overly friendly. They broke the first pair of vintage frames I brought in (which is a risk, I know) but then were rude about it and expected that I had a replacement already lined up. Then they were super annoyed they had to put lenses into the new frames I finally brought in. Overall the customer service was terrible. It was also the first time I ever had my eyes dilated (Lenscrafters in Medford- where I had previously gone and have gone to since always take a picture instead of doing dilation) and they let me walk out of there without sunglasses and I was totally blind walking a mile home. I have very pale eyes and I was super scared I would get hit in a crosswalk because I literally could not see anything in the sun.