I had the same experience. The doors were open the day I was there because it was hot but not an excessively hot out just a nice one. The guy taking orders was super slow and there was one person in front of me taking a long long time to finish her normal size order.

When I got it I thought it wasn't super tasty as in not bad at all but not with very strong flavors. They did get one part wrong too even though I asked for it twice. I thought the meat I got in my gyro was kinda grisly too.

One other weird thing is the chairs by the register so if someone sits there you have to stand awkwardly while ordering almost but not quite standing in someone's lap.

I think it's possible they could overcome these things but I really wanted it to be amazing. I may check it out again later.