Powerbook G4 repairs locally?

[xmasfruitcake.livejournal.com]

I have a G4- about one year old. The cd/dvd drive sounds like a monster. It will not accept a disk but repeatedly (as in every 3 seconds) tries to accept one. Sounds like chewing metal. I was told by the genius bar at the Mac store it would cost about $700 because there is a slight dent on the keyboard casing which suggests I may have been responsible for the broken drive, thus making my AppleCare useless for this. I also inquired with Tekserve in NYC and they suggested about $400. I'm wondering if anyone knows anything more local and less expensive. I'd really like to have this disk drive replaced asap. Thanks!

Comments

don't go to the store.

[trysha.livejournal.com]

Every time I have gone to the "genius bar" in the hopes of getting something repaired quickly, i've been told that the problem was my fault in some way and that I would have to pay huge sums of money to get the machine fixed.
Sometimes I think that they are told to try to deny as many applecare claims as possible.

Every time, I have called the applecare 1-800 number, explained the problem, and they fixed it under apple care for me.

The process is simple and fast, they send you a box, you send it to them, and they send you back a fixed computer.

Besides, they don't actually fix things at the apple store anyhow, they ship your computer off to be fixed.

Re: don't go to the store.

[viellen]

They do actually fix machines at the Apple Store, depending on the type of repair, but they have full in-house repair capabilities...and they also accept many many AppleCare repairs (moreso than not). For machines with physical damage I recommend The Computer Loft, Tech Superpowers, or Organize-It--they'll all do repairs under warranty as well.

Re: don't go to the store.

[nowalmart.livejournal.com]

I just wish the people did not punch me at the Apple Store.

*ouch*