Comcast Outage?

[thelongtypeface.livejournal.com]

Are any Comcast customers in Ball or Davis Squares experiencing outages today? I woke up today without cable or internet and am still without service 12 hours later. Bills are paid and modem and router are operational, so it seems like a Comcast service issue.

I figured this was the best place to check if other people in the area experiencing outages, although if people are without internet I realize they are probably not reading this! I have hopped on a neighbor's (thanks High107) unsecure wireless connection to post this and check email -- presumably RCN. A call to Comcast earlier today indicated that there is a potential issue in the area, but apparently they won't send anyone out to fix it unless multiple people call.

Comments

[maelithil.livejournal.com]

Last time my internet/cable died and I called Comcast, the prerecorded message did indeed day there was a problem in my area. More than 12 hours later I called back, waited on the line until I spoke to a real person and they sent someone to my house within three hours. Turns out a truck had taken out the cable at the street level.

Call them. Tell them you've had a problem for 12 hours. They will send someone to have a look asap.

[m00n.livejournal.com]

If they don't, you're definitely not obligated to pay for service that you're not getting and you should be sure to remind them of this on the phone. For most people this would probably amount to a little over $2/day at $60/month.