UPS Delivery

[kerlin.livejournal.com]

Has anyone else had problems with UPS delivery?

We're in Winter Hill, and for the last few weeks UPS has been refusing to deliver *any* package without a signature in person. Given that my boyfriend and I both have full time jobs, and can't sit around all day waiting for packages to arrive, this means that some packages have been returned to the sellers.

We've tried calling UPS and giving explicit instructions to leave packages at the back, private door to our apartment; leaving notes (the most recent UPS slip was left on TOP of our note saying to leave the package at the back door); calling shippers and having them designate the package as no signature necessary.

The driver is leaving slips in which he crosses out the area on the back where we can sign, and where it says "the sender required a signature at the time of delivery" he's crossed out "the sender" and written "UPS." He's also underlined "at the time of delivery," and scribbled over the spot where we can check where to leave the package.

I've just called UPS AGAIN and in theory the Somerville distribution center will be calling me back at some point today. With our schedules it is extremely difficult to drive to the out-of-the-way distribution center and pick the packages up directly, but I'm going to reschedule some things and try to go in person tonight to explain to them in small words that they are in the business of delivering packages.

Does anyone else have any ideas? suggestions? similar problems?

(For the record FedEx delivers quite happily to the back door with a 100% success rate so far.)

Comments

[redcolumbine.livejournal.com]

I think UPS in general has changed policy recently. I have a box at the UPS Store, and when I got a package that didn't fit, they used to just put a slip in the box that I had an oversize package; if I called ahead of time they'd put a key in my box for one of the overnight drop boxes (I pay extra for 24/7 access).

Now, however, they put a slip requesting a signature. I pointed out to them that I'm not going to sign for a package I haven't got yet (I don't think they pay very much) so now they just put the signature slip in the drop box with the package, if I remember to call.

Short version - I suspect they've had too many packages disappear in general, and aren't handing anything over without a signature.

[miss-chance.livejournal.com]

The UPS Store is a semi-autonomous franchise. The guy who owned the Davis one had been looking to sell since last January; maybe he found a buyer and this is the new owner's policy.

[pierceheart.livejournal.com]

and aren't handing anything over without a signature.

If so, they need to change the options they allows shippers to choose between - tell shippers and receivers, flat out - NO delivery without signature at time of delivery.

Change their webpage, change their slips.

Announce the policy.

[kerlin.livejournal.com]

Short version - I suspect they've had too many packages disappear in general, and aren't handing anything over without a signature.

So basically, they've given up on being a delivery service? Because honestly, what percentage of the world can afford to sit around for 12 hours keeping an eagle eye on the front door, repeatedly, for every package they order online?

If they would pay attention to our notes WITH signatures that say to leave the packages, this wouldn't be a problem, but they're ignoring those, too.

[closetalker11.livejournal.com]

In short, UPS sucks. Encourage folks to use FedEx and the USPS. I avoid UPS at all costs, myself.

[badseed1980.livejournal.com]

Same here. UPS nearly drove me to a nervous breakdown one fateful New Year's Eve because they fucked up a delivery for my evil boss that need to be there that day OR ELSE.

[sparkgrrl658.livejournal.com]

unfortunately, the drivers are protected and frankly, don't have to pay attention to any notes or signatures so...yeah. it sucks.