UPS Delivery

[kerlin.livejournal.com]

Has anyone else had problems with UPS delivery?

We're in Winter Hill, and for the last few weeks UPS has been refusing to deliver *any* package without a signature in person. Given that my boyfriend and I both have full time jobs, and can't sit around all day waiting for packages to arrive, this means that some packages have been returned to the sellers.

We've tried calling UPS and giving explicit instructions to leave packages at the back, private door to our apartment; leaving notes (the most recent UPS slip was left on TOP of our note saying to leave the package at the back door); calling shippers and having them designate the package as no signature necessary.

The driver is leaving slips in which he crosses out the area on the back where we can sign, and where it says "the sender required a signature at the time of delivery" he's crossed out "the sender" and written "UPS." He's also underlined "at the time of delivery," and scribbled over the spot where we can check where to leave the package.

I've just called UPS AGAIN and in theory the Somerville distribution center will be calling me back at some point today. With our schedules it is extremely difficult to drive to the out-of-the-way distribution center and pick the packages up directly, but I'm going to reschedule some things and try to go in person tonight to explain to them in small words that they are in the business of delivering packages.

Does anyone else have any ideas? suggestions? similar problems?

(For the record FedEx delivers quite happily to the back door with a 100% success rate so far.)

Comments

[kerlin.livejournal.com]

It does, but the killer is things got delivered just fine to the back (private) door until about three weeks ago. They switched drivers, apparently, and the new one has decided to be an asshole and ignore our instructions to go to that back door.

[chumbolly.livejournal.com]

Before you assume your new driver is an asshole, consider the following: a few years back just before my wife and I got married, we'd receive a pretty constant stream of gifts via UPS. Our very nice driver told us that if we'd leave a signed note asking him to leave all packages he would do that, saving us the trouble of having to go pick up missed packages at the distribution center or the wait for re-delivery. Turned out, this nice driver was fired specifically for doing this--I know because the driver wrote to us asking for help getting his job back and I found out UPS had taken pictures of the packages left at our house. Incidentally, I wrote to UPS and the driver got his job back.

The fact is a large number of packages are stolen in Somerville (my yard has collected several UPS boxes that have been torn open and emptied, or the contents left strewn in our yard if they are not easily Craigslist-able), and it very well may be the case that your prior driver had too high of a loss rate, was investigated, and was fired; hence, your new driver, and his or her refusal to leave packages. My guess (just a guess) is that the new driver is not an asshole but rather UPS has decided that under no circumstances will it leave an unattended package in your neighborhood, and the driver would like to stay employed. Thank the petty criminal meth-heads for this state of affairs.

[intuition-ist.livejournal.com]

calling the cops if you see suspicious characters ransacking packages in public might also help the situation... petty criminal meth-heads are not invisible.