UPS Delivery

[kerlin.livejournal.com]

Has anyone else had problems with UPS delivery?

We're in Winter Hill, and for the last few weeks UPS has been refusing to deliver *any* package without a signature in person. Given that my boyfriend and I both have full time jobs, and can't sit around all day waiting for packages to arrive, this means that some packages have been returned to the sellers.

We've tried calling UPS and giving explicit instructions to leave packages at the back, private door to our apartment; leaving notes (the most recent UPS slip was left on TOP of our note saying to leave the package at the back door); calling shippers and having them designate the package as no signature necessary.

The driver is leaving slips in which he crosses out the area on the back where we can sign, and where it says "the sender required a signature at the time of delivery" he's crossed out "the sender" and written "UPS." He's also underlined "at the time of delivery," and scribbled over the spot where we can check where to leave the package.

I've just called UPS AGAIN and in theory the Somerville distribution center will be calling me back at some point today. With our schedules it is extremely difficult to drive to the out-of-the-way distribution center and pick the packages up directly, but I'm going to reschedule some things and try to go in person tonight to explain to them in small words that they are in the business of delivering packages.

Does anyone else have any ideas? suggestions? similar problems?

(For the record FedEx delivers quite happily to the back door with a 100% success rate so far.)

Comments

Re: Don't get me started on UPS!

[sparkgrrl658.livejournal.com]

also, i've been in situations like this before, where things are only open annoying hours, i work, and i have animals to care for. and the person was just suggesting that hey, maybe you put something aside to pick up a package. which won't take all night. it's inconvenient, for sure, but for this package i don't see why the OP can't just go pick it up after work, and then go to RI if it is imperative she be there to care for the horse every day. (though i gotta say, the way the comment was worded i don't get the impression this is a necessity.)

or, there have been days where i ask for a longer lunch, or to leave a bit early to do something like this. then, in the future, they can have their packages delivered elsewhere or use a different service. because the sad answer to this post is that basically, there's nothing more you can do in this particular situation that hasn't been done. it's not like we're hiding some secret answer regarding UPS that we'll give up only if we feel the OP's situation is impossible enough :p