Hollywood Express closing Davis location

[trtls.livejournal.com]

Sad. Just sad. And greedy. According to an employee the rent situation is "out of control" therefore Hollywood Express is merging the Davis Sq. stock into their Porter Sq. store. The Davis location will be closed as of July 27. If you have an account and go in before the closing day, you can get a coupon for 10 free rentals to be used by (I believe) September at the Porter location only. Yet another local store pushed out.

Comments

[trtls.livejournal.com]

I mentioned a bad experience because it's true. If I had a bad experience with a local store, they would take care of me as a customer and we would be benefit. As it is, without boring you with throttling, I tried to communicate with Netflix about the problems I was having and NEVER heard anything from them. Not even a form letter response. And in one case (there were many problems) their forms didn't even have the option of telling them what the problem was nor a blank spot to put it in. I'd never have been treated so badly by a local company without them suffering as well. Netflix continues to dominate. The end result is a company with a cornered (or, fine, at least a huge chunk of a) market that doesn't care about its customers.

[thetathx1138.livejournal.com]

>SHRUG< I've never had a bad experience with them. YMMV, of course, but I'm not objecting to your experience, just the use of words like "monopoly" and "cornered". Home video rental now is VASTLY more competitive than it used to be, and I don't want people to lose sight of that lest the old abuses of the system return.