davis_square | Does Modern Brewer read LJ? (Reply)

I noticed in Modern Brewer a new sign has been put up behind the register. It lists a number for the main (NY) store, and says if you ever have a problem with one of the staff members, to call it. If the owner is not available, it lists another number for the Western MA store. It goes on to say that rude or disrespectful behavior by staff is unacceptable, so I wonder if they read messages here about the problems other have had.

I have to say that I've only had good experiences there, occasionally I get a sense of "I know what's right, but if you MUST buy that malt instead of the other I guess so", but that's something you get from any hobby store. Just stick with "I really would like to use this", and they'll move on pretty quick. Of course, I also happen to have a penis, so YMMV.