Step two, if that doesn't work, is to contact the MA Department of Public Utilities, Consumer Division. They have a web page and a hotline phone number and everything.
There are legal limits about how many estimates they can do before they are required to do a real read, precisely to protect consumers from the "Oh, we failed to bill you correctly for the last three years, have a five figure make-up bill" BS. They can't do that. The DPU will explain that to them if necessary; they are empowered by the state to force the utility company to forgive the bill.
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Date: 2010-05-09 06:46 am (UTC)Step two, if that doesn't work, is to contact the MA Department of Public Utilities, Consumer Division. They have a web page and a hotline phone number and everything.
There are legal limits about how many estimates they can do before they are required to do a real read, precisely to protect consumers from the "Oh, we failed to bill you correctly for the last three years, have a five figure make-up bill" BS. They can't do that. The DPU will explain that to them if necessary; they are empowered by the state to force the utility company to forgive the bill.