I've had a not-so-good experience with Extra Space in Somerville (Somerville Ave between Porter/Union). It all started out well and I was even ok with fingerprints being taken (my job requires this too). But then I was walked past many many free lockers and put all the way in a back corner for some reason, even after asking if I could use one of those (Sorry, the computer already reserved this for you) Maybe I was bad...? Maybe the computer hated me...?
Hassle #1: I was told they _required_ me to buy insurance. This was absolutely false and contradicted by their web site. To remove the insurance I had to bring proof that my own insurance covered the storage locker (it does).
Hassle #2: After 3 months my pretty good rate was raised up 10% and is now the same as everywhere else. So the rate is by no means locked in like I though it was. The fine print here is very important.
Hassle #3: After 3 months they also stopped sending me email reminders that my payment was due. And guess what? Yup, I relied on that email and I missed a payment. I ended up paying a $10 overdue fee.
Overall this place's business practices are horrible. Almost bait and switch type tactics. If you look them up at the Better Business Bureau they have many many complaints from across the country about the same issues I mentioned above. So it's standard practice for them.
This weekend I too am seeking a new storage locker and may end up using either Planet Self Storage or Space Self Storage. Although Metropolitan by MIT looks promising too.
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Not so good: Extra Space in Somerville
Date: 2010-08-05 08:57 pm (UTC)Hassle #1: I was told they _required_ me to buy insurance. This was absolutely false and contradicted by their web site. To remove the insurance I had to bring proof that my own insurance covered the storage locker (it does).
Hassle #2: After 3 months my pretty good rate was raised up 10% and is now the same as everywhere else. So the rate is by no means locked in like I though it was. The fine print here is very important.
Hassle #3: After 3 months they also stopped sending me email reminders that my payment was due. And guess what? Yup, I relied on that email and I missed a payment. I ended up paying a $10 overdue fee.
Overall this place's business practices are horrible. Almost bait and switch type tactics. If you look them up at the Better Business Bureau they have many many complaints from across the country about the same issues I mentioned above. So it's standard practice for them.
This weekend I too am seeking a new storage locker and may end up using either Planet Self Storage or Space Self Storage. Although Metropolitan by MIT looks promising too.