BoA ATM door lock issues--don't get stuck!

[fangirl715.livejournal.com]

Just a warning that the door lock at the Bank of America ATM at 253 Elm St. (aka the one next to Starbucks)is broken--you can get in, no problem, but, much like the Hotel California, you can never leave. (I found this out w/in the last half-hour, when I went to make a deposit, and the young woman ahead of me couldn't get out. Fortunately, a passerby thought to swipe his card, and the door opens just fine to let you in, but the lock jams in such a way that you can't get out.) I've just gotten off the phone w/BoA, who say they're sending a tech out to fix it ASAP (assuming someone else hasn't gotten stuck and called 911, in which case the Somerville PD may be getting in touch w/BoA), but you might want to use the ATMs at the bank on Highland Ave.

Comments

[rramdin.livejournal.com]

This happened to me too! The other person in the ATM with me pointed out that you can unlock it by pressing the little white button next to the door.

[ruthling.livejournal.com]

BofA is finally making literal some of their traditional banking practices.

[scarletdulcinea.livejournal.com]

'like'

[phoenixy.livejournal.com]

I used the door a couple minutes ago. It's a little sticky but it did open after I fiddled with it for a few seconds; I didn't even need to use the white button.

[jenskot.livejournal.com]

Thanks for posting this, I hope BofA isn't handling this with their usual approach to customer service... :(

[buymeaclue.livejournal.com]

That was our experience last night, too.

[cravereality.livejournal.com]

I don't know if you tried this, but I had that issue yesterday. There's like a doorbell thing next to the door on the inside, and that got it to open for me...

[treacle-well.livejournal.com]

Just wanna say...perhaps my experience is atypical but I've been a BoA customer for years and have never received bad customer service. (In fact recently when I had need of special customer service the service I received was excellent.)

[hammercock.livejournal.com]

Two years ago that very ATM ate my card (not issued by BoA, FWIW) for no reason at all. There was no number posted to call about problems, so I had to wait until a weekday to report it. BoA was completely unhelpful and acted like I was wasting their time to bother complaining about it. I've never used it since, and never use BoA machines unless I have no other option. *ptui*

[ron_newman]

I should have suggested this before, but ... how about putting a sign on the outside saying "DO NOT USE - YOU WILL BE LOCKED IN IF YOU TRY!"

[ron_newman]

Did you call or visit the Highland Ave. BoA branch? Those are probably the people responsible for the Elm Street ATM.

[amy-s1.livejournal.com]

how about "Withdrawl after deposit not guaranteed"