(no subject)

[jamiesquared.livejournal.com]

Just figured I would share my story in case anyone else has an issue like mine.

My husband and I decided to buy a new TV for christmas instead of presents for each other. We got a great deal and have this amazing TV now. We get it home...manage to lift it onto the stand and hook everything up. We watch TV for awhile and its great.

Then, the screen goes black. We can still hear the show yet see nothing. I call RCN (our cable provider) and explain the problem. They walk me through a ton of coding stuff and said it should be all set. It happens again, and again and again. Two days of this and I was extremely frustrated. I call Sony (where we got the TV) and explain. They want us to return the TV or have a repair person look at it first to see why its doing it.

The repair man calls us and talks to me on the phone and explains that all the new LCD/Plasma TVs have new HDMI coding and require a new HD coded box...apparently the older HD boxes will have the problem were having because it isnt coded for the new HDMI input stuff. He tells me to call RCN back.

RCN insists that the guy doesnt know what he is talking about and there is no "new" coded boxes. Finally after many calls we get a guy out to our house. The first thing out of his mouth is that the older HD boxes arent coded right and we need a new HD coded box however they dont carry them...they need to special order one. Which we do.

Two days later we now have our new coded HD box. The man was really nice and told us all about how RCN is going to slowly phase out the older HD Boxes because of this problem however as of right now they only ordered 3! Crazy.

So I just wanted to pass along the story that if you happen to get a new TV you will need a new coded box and RCN will run you in circles...so insist! I figure this relates to the community since RCN serves this area :)

Comments

Re: Is Fios here yet?

[rethcir.livejournal.com]

The way I heard it, in areas such as here, and Cambridge, and Boston proper that have a lot of business customers, Verizon isn't going out of their way to offer FIOS Verizon because that way, they can happily charge small businesses $600/mo for a T1 phone/internet line, as opposed to $70/mo for a connection that may in some instances be faster.

That, and the wierd regulations regarding what cable providers can provide in which community. I'm not sure I know what the reasoning is behind having these regulations, other than maybe it has to do with them having to lay cable and fiber and infrastructure and whatnot.