Connect CTY System Fire Call Error
Nov. 4th, 2008 08:50 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
somerville311.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
davis_squarePlease note that the Connect CTY fire alarm call that went out this morning at approximately 3:45 a.m. was designed to provide a standard notification to the City's emergency responders ONLY. Through human error, the call was mistakenly sent to the entire city.
The City of Somerville and its Fire Department sincerely apologize for this error, which will not recur.
We hope that, despite this error, you will continue to remain on the Connect CTY distribution list for urgent messages about snow emergencies and other time-sensitive topics directly relevant to you and your neighborhood.
If, however, you choose to remove your contact information from our database, you may do so by calling 311 from any phone in Somerville during normal business hours (617-666-3311 from outside the city) and we will promptly delete your household from the system.
For those of you who may be curious about the actual incident, please note that this was a three-alarm blaze that appears to have started in a storage shed/garage between two residential structures on Walnut Street (Numbers 79 and 81). 81 Walnut appears to have been unoccupied while restoration and construction work was under way. Six people were made homeless by the damage to the multi-dwelling building at 79 Walnut. The fire was brought under control quickly and is under standard investigation.
Per standard protocol, the Red Cross has been called to the scene to assist the victims with shelter and other support. No injuries to residents or to firefighters were reported.
Once again, please allow 311 to offer a sincere apology on behalf of the City and its Fire Department to all those who recceived this call..
The City of Somerville and its Fire Department sincerely apologize for this error, which will not recur.
We hope that, despite this error, you will continue to remain on the Connect CTY distribution list for urgent messages about snow emergencies and other time-sensitive topics directly relevant to you and your neighborhood.
If, however, you choose to remove your contact information from our database, you may do so by calling 311 from any phone in Somerville during normal business hours (617-666-3311 from outside the city) and we will promptly delete your household from the system.
For those of you who may be curious about the actual incident, please note that this was a three-alarm blaze that appears to have started in a storage shed/garage between two residential structures on Walnut Street (Numbers 79 and 81). 81 Walnut appears to have been unoccupied while restoration and construction work was under way. Six people were made homeless by the damage to the multi-dwelling building at 79 Walnut. The fire was brought under control quickly and is under standard investigation.
Per standard protocol, the Red Cross has been called to the scene to assist the victims with shelter and other support. No injuries to residents or to firefighters were reported.
Once again, please allow 311 to offer a sincere apology on behalf of the City and its Fire Department to all those who recceived this call..
![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
no subject
Date: 2008-11-04 06:35 pm (UTC)no subject
Date: 2008-11-05 03:01 am (UTC)http://community.livejournal.com/davis_square/1520578.html
Looks like the caller ID was the robo-call number, but the number to call back was 617-623-1700, the fire department's business line.
I shudder to think how many calls went to that number.