Bowl & Board featured on NPR Morning Edition

[ron_newman]

NPR's Morning Edition just now ran a five-minute feature about Bowl & Board, and how the current economy is affecting its business. I don't know whether the segment will run again this morning, but you can read it and listen to it here.

Comments

[viellen]

I feel for them, but I also had to laugh at the shower curtain segment. I recently moved from Somerville to Vermont and I ordered a shower curtain from their website since they were sold out in the store. They charged my card that day and then the website showed my order status as "backordered" with no ETA (the product description said nothing about it being backordered). I waited a month before contacting them. Mark emailed me back directly and said that he would check on it and get it out to me within two weeks. I contacted him again two and a half weeks later and he told me his buyer would be in that day and he would get back to me by the end of the day. He didn't. My last email was to request my money back, which was granted.

The NPR segment obviously reiterated the fact that B+B is having such financial issues that they're unable to get products in right now. I want to support local business and I can see how that's an awful catch-22, but I feel that something was seriously lacking in the customer service end of my transaction with them. I didn't cancel my order because they couldn't get me the product in two months, I cancelled it because their communication with me was inaccurate and sparse. I'm not sure if that's a result of a bad economy or just poor business skills.