PSA: BofA touchscreen ATMs

[rising-moon.livejournal.com]

This morning I went in to an ATM vestibule and heard the alert beep from the neighboring machine; someone had walked away leaving the "do you want to perform another transaction?" buttons flashing.

The message appears AFTER the machine returns your card, after a deposit or some other non-withdrawal transaction.

It's the sixth time I've been next in line or just walked up to an abandoned machine flashing that message, giving me and everyone else the chance to steal $300, change the customer's PIN, and rinse, repeat every day until the customer figured out what was going on.

I've already called BofA customer service to ask them to change the interface.

EDIT: I stand corrected; evidently the customer is asked to swipe the card, re-enter their PIN, before performing another transaction. Thank you!

Comments

[jennyelfenmass.livejournal.com]

Don't they normally ask for your PIN again before they let you do something? Or is the BofA interface different in that way?

[ifotismeni]

you have to re-enter your pin if you hit yes. (and re-swipe your card i'm pretty sure)

[ron_newman]

Is BofA somehow different from my bank? The Wainwright ATM holds onto my card until it "logs me off" -- I can't think of any way to have the card in my hand with the machine still asking me to do something.

It definitely asks for your info again.

[nvidia99999.livejournal.com]

The system is not THAT stupid...

[http://users.livejournal.com/_mattt/]

As others have pointed out, a PIN number would be required. You may need to also reinsert your card -- I am not sure because I have not tried it.

That said, I would consider this something worth contacting BoA over.

I think it is most logical for the transaction to have the appearance of being completed (as well as being completed in actuality) so as not to confuse well meaning citizens.

I do like the new touch screen machines because a deposit envelope is no longer required. You just insert the check. If the machine can read the check clearly, you don't have to enter the amount.

Is this my good side?

[rosiewoodboat.livejournal.com]

...giving me and everyone else the chance to steal $300, change the customer's PIN, and rinse, repeat every day until the customer figured out what was going on.

...as well as an opportunity to have your picture taken by the camera in the ATM. Say cheese!