PSA: BofA touchscreen ATMs

[rising-moon.livejournal.com]

This morning I went in to an ATM vestibule and heard the alert beep from the neighboring machine; someone had walked away leaving the "do you want to perform another transaction?" buttons flashing.

The message appears AFTER the machine returns your card, after a deposit or some other non-withdrawal transaction.

It's the sixth time I've been next in line or just walked up to an abandoned machine flashing that message, giving me and everyone else the chance to steal $300, change the customer's PIN, and rinse, repeat every day until the customer figured out what was going on.

I've already called BofA customer service to ask them to change the interface.

EDIT: I stand corrected; evidently the customer is asked to swipe the card, re-enter their PIN, before performing another transaction. Thank you!

Comments

[ifotismeni]

a lot of the newer diebold machines have you simply swipe your card instead of the machine holding onto it for you. after every transaction you have to re-swipe and re-enter your pin. i believe the idea is that makes it more secure -- prevents people walking away with their card still in the machine, thinking they're done (i've done this before), and if you get mugged while using an ATM the mugger can't just push you aside and withdraw cash while you have open transactions.

[ron_newman]

I have a couple times walked by outdoor ATMs that were beeping with a card sticking out of them. I took the card and brought it into an open branch the next day (fortunately it was Citizens so a branch was easy to find).

[ifotismeni]

yeah i HATE that. i felt so dumb when i realized that's what i'd done. i believe after 20 seconds or so of the card sticking out the machine takes it back and "eats" it.

[pierceheart.livejournal.com]

That is correct, it eats it.

(worked in security department of a bank for 8 years)