guest passes

[bobobb.livejournal.com]

I went online to get guest parking passes for a party I am having. I was given a ticket number, but didn't hear anything. When I called 311 I was told that I had to go to the parking clerk to get the passes because they do not process the passes online. When I went to the parking clerk they didn't have any info on my online transaction and had me fill out paperwork there. No biggie and no real extra time investment, but just wondering why they have the form online if you can't actually use it. Is it in its early stages or something and they are planning to let you use the online forms in the future? Are there any plans to let you download the passes from their website in the future? Is this common with other city online forms?

Not complaining, just want to know what the status is for future use.

Comments

[masswich.livejournal.com]

I don't have any real information about your specific situation but in general I have found that the City's on-line transactions have some loose ends to work out. I think they deserve a lot of credit for thinking big, but sometimes the implementation is not complete - either for funding or attention span reasons.

For example, I have entered some inquiries through 311 online, mostly because it seems easier than calling, plus I can attach pictures to the question or comment. Sometimes they are very responsive, and sometimes I just find out that my case as been listed as "resolved" even though I never heard back. It would be helpful to hear back at some point.