Question about reporting faulty register scanners

[craigindaville.livejournal.com]

I am at a loss in trying to find anything at Mass.gov, so I'm throwing it out here in hopes that someone knows this:

I was double charged for a few items at a grocery store yesterday (no need to say which one, but one of the large chains). When I found it once I got home, they were great about taking my word for it back at the store and refunded my money, so I don't have a vendetta against them.

However, I know that the machine itself is faulty (there were no double-swipes, as I would have noticed that standing right in front of the cashier) and want to make sure that they fix the problem, not just my circumstance. Where do I register a complaint about this? With the MA AG's office? The City of Somerville? Somewhere else?

Thanks for the help!

Comments

[benndragon.livejournal.com]

Would you feel better about it is if it was a head-ups rather than a complaint? As in "They were awesome about this thing but I'd appreciate it if you guys would double-check the register" rather than "OMG they're trying to cheat me out of my money!"