Question about reporting faulty register scanners

[craigindaville.livejournal.com]

I am at a loss in trying to find anything at Mass.gov, so I'm throwing it out here in hopes that someone knows this:

I was double charged for a few items at a grocery store yesterday (no need to say which one, but one of the large chains). When I found it once I got home, they were great about taking my word for it back at the store and refunded my money, so I don't have a vendetta against them.

However, I know that the machine itself is faulty (there were no double-swipes, as I would have noticed that standing right in front of the cashier) and want to make sure that they fix the problem, not just my circumstance. Where do I register a complaint about this? With the MA AG's office? The City of Somerville? Somewhere else?

Thanks for the help!

Comments

[kpht.livejournal.com]

Plus they may take the easy way out and just fire or reprimand the cashier you had when you went through not thinking or not caring that it's really the scale.

I had a pretty traumatic first job at one of the regional chains where they kept telling me I was losing money and my register was always off and that they were watching me for stealing. I never, ever ever would have taken a penny. I remember going home and crying and thinking I'd never be able to get another job and wondering what was wrong with me.

It wasn't me, I think a supervisor was using me to steal money and rigging the register somehow. I finally caught them when someone witnessed me making a transaction they said never happened and backed me up. I was very young and didn't know to make a big stink and contact the union, they just moved me to another department.

I realize this whole thing has no real point but to retell my story, but damn even national chains can be sketchy as hell.