Question about reporting faulty register scanners

[craigindaville.livejournal.com]

I am at a loss in trying to find anything at Mass.gov, so I'm throwing it out here in hopes that someone knows this:

I was double charged for a few items at a grocery store yesterday (no need to say which one, but one of the large chains). When I found it once I got home, they were great about taking my word for it back at the store and refunded my money, so I don't have a vendetta against them.

However, I know that the machine itself is faulty (there were no double-swipes, as I would have noticed that standing right in front of the cashier) and want to make sure that they fix the problem, not just my circumstance. Where do I register a complaint about this? With the MA AG's office? The City of Somerville? Somewhere else?

Thanks for the help!

Comments

[bobobb.livejournal.com]

CVS has gotten in serious trouble for this in the past....perhaps this article from the globe might direct you:

http://www.boston.com/business/articles/2009/05/07/cvs_called_a_leader_in_pricing_violations/

[boblothrope.livejournal.com]

Interesting -- I'm glad the state is working on this.

I've never been overcharged at CVS, but it happens to me at Star Market/Shaw's on at least one item about half the time I go there. They no loger give you the item for free -- they just refund the difference. Occasionally they write down the details of the overcharge on a log, but usually they just give me the money from a register and don't keep track of it.