Question about reporting faulty register scanners

[craigindaville.livejournal.com]

I am at a loss in trying to find anything at Mass.gov, so I'm throwing it out here in hopes that someone knows this:

I was double charged for a few items at a grocery store yesterday (no need to say which one, but one of the large chains). When I found it once I got home, they were great about taking my word for it back at the store and refunded my money, so I don't have a vendetta against them.

However, I know that the machine itself is faulty (there were no double-swipes, as I would have noticed that standing right in front of the cashier) and want to make sure that they fix the problem, not just my circumstance. Where do I register a complaint about this? With the MA AG's office? The City of Somerville? Somewhere else?

Thanks for the help!

Comments

[craigindaville.livejournal.com]

But I think this is the issue- there is nothing preemptive about letting the regulatory body know that a scanner failed three times in one check-out. Yes, I could inform the clerk, then call the manager the next day, then make a visit where I ask again nicely, then do a rain dance, and then *hope* that they fix it. But they may not. And we pay these people called "public officials" to make sure that we aren't screwed over by big chains that use tax incentives in building their stores.

Just sayin'. I don't feel sorry for a large corporation when they use technology to rip off their customers. Because, let's face it, if they had found the overcharge rather than me, would they have sent a check? I scanned my card, so they could have found me, but how many of you really believe they would have done that?

Anyone?