With RCN: always haggle
Dec. 8th, 2009 06:02 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
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davis_squareMaybe old news/consumer basics but so you know...
I have RCN for cable Internet only and I was on some "deal" of $44./mo.,for 6 months. I noticed this month that the RCN bill was $61. I called of course and questioned it- who keeps track of "deal" timeframes? . Was told that the deal had expired. I said I needed to get the same rate or I was going to shop around. The sales person offered $10./mo reduction after putting me on hold for a few minutes. I repeated that I needed the same deal. Again on hold but she came back and said they would offer $20./mo off for 6 months.
This is the second time I have been through this boring exercise with RCN. I probably should shop around but am not yet totally weaned from my @rcn.com email address.
I have RCN for cable Internet only and I was on some "deal" of $44./mo.,for 6 months. I noticed this month that the RCN bill was $61. I called of course and questioned it- who keeps track of "deal" timeframes? . Was told that the deal had expired. I said I needed to get the same rate or I was going to shop around. The sales person offered $10./mo reduction after putting me on hold for a few minutes. I repeated that I needed the same deal. Again on hold but she came back and said they would offer $20./mo off for 6 months.
This is the second time I have been through this boring exercise with RCN. I probably should shop around but am not yet totally weaned from my @rcn.com email address.
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Date: 2009-12-08 11:41 pm (UTC)people who enter into contracts.