CVS pissiness: ok, it's possibly whiney, but it bugged me.

[thespian.livejournal.com]

I just sent this email to CVS via their website because, it irritated me. The cashier seemed genuinely distressed over the manager's policy, in the 'please don't make a fuss, I could get fired over this' sort of way (if you've ever worked retail with a bossy boss, you know the look):

This evening I was in store #8319, in Davis Square, in Somerville, MA. When I presented my Green Bag Tag, the cashier said that she would not accept it; her manager ordered her not accept them if it was attached to a CVS-branded recyclable bag. She told me she had seen other cashiers scolded for it.

I pointed out that the tag itself says, "Present your Green Bag tag and ExtraCare card with ANY reusable bag." She said, "I know, but he says it's not supposed to mean that."

I just checked your website, and it reads: "You can use any re-usable shopping bag, re-use a plastic bag from a previous purchase, or simply carry out your items. Anytime you decline a one-time use plastic bag, you will receive a Green Bag Tag credit."

The irony of this is that I was using some recently earned Green Bag Tag Extra Bucks to purchase...a TravelSmart by Conair expandable tote. I enjoy using the tag, and would appreciate you contacting this manager and correcting his interpretation of your policies.

What really ticked me off was how upset the woman seemed to be when enforcing this policy. I think I might have just shrugged it off if she hadn't seemed slightly scared of what might happen if she did accept my tag. But it really bothered me.

Anyway, if you try and use your tag at the store, and some poor cashier tells you you can't, thank them and then consider dropping a note to CVS corporate about it.

Comments

[miss-lisa-ma.livejournal.com]

Oh, so it's not just me? I've had an incident or two with some who just Don't Get It (TM). You know it's bad when the cashiers themselves tell you.

[tfarrell.livejournal.com]

Oh no, not just you. I've had nasty experience after nasty experience with the Porter CVS, until my last run-in with a manager there drove me to swear I will not go in there again. I've had better experiences at the Davis CVS, fortunately, but this still sounds pretty unpleasant. I'm always better treated at other brands of pharmacy, I only go to CVS because they're usually closer when I happen to want a pharmacy.