The Davis Square Community

I e-mailed Galaxy DSL's customer support, including the traceroutes, and they somehow fixed the problem. Now I can get to the site just fine, and my traceroute looks like this:

 1  192.168.100.1 (192.168.100.1)  1.054 ms  0.320 ms  0.346 ms
 2  206.40.162.1 (206.40.162.1)  30.025 ms  25.708 ms  27.940 ms
 3  gis-gate.gis.net (208.218.128.1)  28.025 ms  28.179 ms  29.983 ms
 4  ge-7-10.car1.boston1.level3.net (4.53.48.65)  29.936 ms  27.660 ms  33.885 ms
 5  ae-2-7.bar1.boston1.level3.net (4.69.132.242)  90.002 ms  27.614 ms  29.956 ms
 6  ae-0-11.bar2.boston1.level3.net (4.69.140.90)  77.959 ms  35.491 ms  31.926 ms
 7  ae-8-8.ebr1.newyork1.level3.net (4.69.140.98)  31.984 ms  31.654 ms  33.855 ms
 8  ae-4-4.ebr1.newyork2.level3.net (4.69.141.18)  33.958 ms  33.641 ms  33.979 ms
 9  * * *
10  er1-tengig-8-3.newyork.savvis.net (208.174.224.133)  35.408 ms  37.571 ms  35.831 ms
11  204.70.206.50 (204.70.206.50)  33.581 ms * *
12  hr2-ten-12-0-1.weehawkennj2.savvis.net (64.14.54.158)  33.262 ms  33.614 ms  33.963 ms
13  hr1-ten-1-0-0.jerseycitynj1.savvis.net (204.70.196.74)  35.864 ms  35.553 ms  33.927 ms
14  hr2-ten-1-0-1.jerseycitynj1.savvis.net (204.70.196.78)  33.927 ms  31.757 ms  33.811 ms
15  er1-ten-2-0-0.newyorknyd.savvis.net (204.70.196.89)  35.945 ms  35.496 ms  33.861 ms
16  208.175.194.10 (208.175.194.10)  33.945 ms  35.763 ms  33.760 ms
17  static-209-113-138-129.ngn.onecommunications.net (209.113.138.129)  43.876 ms  41.539 ms  43.995 ms
18  * *^C

Edit: They sent me an explanation, which I've added to the end of the original post.