I can't reach the Somerville city website. Who can fix this?

[ron_newman]

For the last couple of days, I have not been able to reach the Somerville city website - http://www.somervillema.gov . I don't have any trouble reaching other websites, and 311 doesn't know of any problem with the city website.

Other people using other ISPs can reach the city website, but I can't -- unless I use my neighbor's unsecured WiFi instead of my own DSL connection.

I haven't a clue how to fix this, or who to ask to fix it. A traceroute is below the cut, for geeky people who understand it:

traceroute to ci.somervillema.gov (209.113.138.134), 64 hops max, 40 byte packets
 1  192.168.100.1 (192.168.100.1)  0.939 ms  0.338 ms  0.349 ms
 2  * * *
 3  gis-gate.gis.net (208.218.128.1)  27.411 ms  27.477 ms  29.820 ms
 4  host5.209.113.139.conversent.net (209.113.139.5)  31.934 ms  32.170 ms  31.894 ms
 5  * * *
 6  * * *

Edit, 5:25 pm: This problem is now fixed, a few hours after I reported it to Galaxy DSL's customer support. Thanks, everyone. Here's their explanation: "OneComm (one of our upstream providers) is having some intermittent issues with specific routes to other OneComm IP's (209.113.138.134). Until they fix the issue we have it setup here so that instead of routing over the OneComm network to get to other OneComm connections the connection will now just route normally over the Internet."

Comments

[smammy]

FWIW, my traceroute (from RCN) looks like:

traceroute to ci.somervillema.gov (209.113.138.134), 64 hops max, 52 byte packets
 1  10.20.4.3 (10.20.4.3)  1.367 ms  0.935 ms  0.837 ms
 2  10.16.224.1 (10.16.224.1)  7.340 ms  7.497 ms  7.976 ms
 3  vl200.aggr1.sbo.ma.rcn.net (209.6.160.100)  12.343 ms  12.723 ms  9.588 ms
 4  tge2-1.core1.sbo.ma.rcn.net (207.172.15.153)  18.917 ms  34.469 ms  9.760 ms
 5  vl134.core4.nyw.ny.rcn.net (207.172.19.219)  15.725 ms  121.053 ms  15.096 ms
 6  tge1-4.core3.phdl.pa.rcn.net (207.172.19.223)  20.219 ms  19.481 ms  20.075 ms
 7  tge2-4.core1.lnh.md.rcn.net (207.172.19.227)  20.941 ms  20.213 ms  21.988 ms
 8  tge2-3.border1.eqnx.va.rcn.net (207.172.19.7)  26.780 ms  26.299 ms  25.905 ms
 9  eqdir.te13-1.br02.ash01.pccwglobal.net (206.223.115.48)  27.338 ms  140.718 ms  65.444 ms
10  63-218-110-26.static.pccwglobal.com (63.218.110.26)  21.672 ms  24.959 ms  25.624 ms
11  static-209-113-138-129.ngn.onecommunications.net (209.113.138.129)  34.796 ms  33.003 ms  31.671 ms
12  * * *
13  * * *
^C

[ursamajor]

My traceroute from Comcast to ci.somervillema.gov (209.113.138.134) looks similar:

...
12 static-209-113-138-129.ngn.onecommunications.net (209.113.138.129) 39 ms 30 ms 31 ms
13 * * *
14 * * *

Pings to 209.113.138.129 are returned in the 25-40 ms range, but 209.113.138.134 times out. I can load the City of Somerville website without problems, though.

[ckd]

I'm guessing they have the box configured to not send ICMP port unreachable or echo reply, so traceroute never gets a response to the last set of packets and ping fails as well.

[ron_newman]

I e-mailed Galaxy DSL's customer support, including the traceroutes, and they somehow fixed the problem. Now I can get to the site just fine, and my traceroute looks like this:

 1  192.168.100.1 (192.168.100.1)  1.054 ms  0.320 ms  0.346 ms
 2  206.40.162.1 (206.40.162.1)  30.025 ms  25.708 ms  27.940 ms
 3  gis-gate.gis.net (208.218.128.1)  28.025 ms  28.179 ms  29.983 ms
 4  ge-7-10.car1.boston1.level3.net (4.53.48.65)  29.936 ms  27.660 ms  33.885 ms
 5  ae-2-7.bar1.boston1.level3.net (4.69.132.242)  90.002 ms  27.614 ms  29.956 ms
 6  ae-0-11.bar2.boston1.level3.net (4.69.140.90)  77.959 ms  35.491 ms  31.926 ms
 7  ae-8-8.ebr1.newyork1.level3.net (4.69.140.98)  31.984 ms  31.654 ms  33.855 ms
 8  ae-4-4.ebr1.newyork2.level3.net (4.69.141.18)  33.958 ms  33.641 ms  33.979 ms
 9  * * *
10  er1-tengig-8-3.newyork.savvis.net (208.174.224.133)  35.408 ms  37.571 ms  35.831 ms
11  204.70.206.50 (204.70.206.50)  33.581 ms * *
12  hr2-ten-12-0-1.weehawkennj2.savvis.net (64.14.54.158)  33.262 ms  33.614 ms  33.963 ms
13  hr1-ten-1-0-0.jerseycitynj1.savvis.net (204.70.196.74)  35.864 ms  35.553 ms  33.927 ms
14  hr2-ten-1-0-1.jerseycitynj1.savvis.net (204.70.196.78)  33.927 ms  31.757 ms  33.811 ms
15  er1-ten-2-0-0.newyorknyd.savvis.net (204.70.196.89)  35.945 ms  35.496 ms  33.861 ms
16  208.175.194.10 (208.175.194.10)  33.945 ms  35.763 ms  33.760 ms
17  static-209-113-138-129.ngn.onecommunications.net (209.113.138.129)  43.876 ms  41.539 ms  43.995 ms
18  * *^C

Edit: They sent me an explanation, which I've added to the end of the original post.