Cambridge getting a 311 system?

[siderea]

I just tripped over this job posting at cambridgema.gov:

Department: City Manager's Office
Job Title: 311/Customer Relationship Program Manager
Job Code: M359-701
Civil Service Position: Non Civil Service position
Union Affiliation: None
Hours Per Week: 37.5 hour workweek - 3 year contract position

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The City of Cambridge is seeking applications from suitably experienced and qualified candidates for the position of 311/Customer Relationship Program Manager in the City's Executive Office to manage the initial implementation of a new 311/Customer Relationship Management (CRM) program and its ongoing support. This program will utilize an enterprise CRM system to manage the City's communication with members of the community. The 311/CRM program will focus on improving the quality and timeliness of responses to requests for information and non-emergency services, and improving outreach and communications from the City through the use of more targeted and coordinated campaigns across all communication channels.

Disturbingly, this job posting is dated May 22, 2017, and says, "Resume and cover letter requested by 06/22/17. Position will remain open until filled."

Has anybody heard anything about this?

How long has Somerville had a 311 system, anyway?

Comments

[surrealestate]

Cambridge does have a 311 system already -- it sounds like it's the position that is new and they want to improve the system and City communication, which could definitely use improvement, so I'm glad to see there is some sort of effort being made, anyway.

[3rdragon]

Stephanie Hirsch's page (http://www.stephanieforsomerville.com/) says that she moved to Somerville in 2004, so I'd say "sometime after 2004."

[pakoo]

I hope there's an improvement to their system....I live on Elm Street, Somerville and every time I've called 311, I get connected to Cambridge. I've even walked back to Summer St to make the call, and still get Cambridge...