3-1-1

Jan. 9th, 2006 11:52 am
[identity profile] pgh06.livejournal.com posting in [community profile] davis_square
Has anyone here used the city's 3-1-1 line yet? If so, how was your experience with it? I'm working on a story about it.

Date: 2006-01-09 06:22 pm (UTC)
From: [identity profile] plumtreeblossom.livejournal.com
I don't know what it is....

Re: 3-1-1 redux

Date: 2006-01-09 06:42 pm (UTC)
From: [personal profile] ron_newman
Hi. Do you write for a newspaper?

Date: 2006-01-10 01:05 am (UTC)
From: [identity profile] allli.livejournal.com
nope, but...

yay! mainstream media using livejournal as a source for community feedback and information! i have often thought that the metro, the globe, the phoenix, etc. should have lurkers at least on livejournal communities, not so much for informal polls/information bait-setting, but just to hear what people are talking about.

Date: 2006-01-10 02:35 am (UTC)
From: [identity profile] rmd.livejournal.com
i havne't had a chance to use it yet, but as soon as county-sized sinkholes open up or i notice a traffic signal malfunctioning, i'll be all over that.

i knew they were planning it (i'd sent email to denise provost, an alderman at large, asking if the city had considered some kind of ombudsman/all-services phone number after reading about nyc's 311 system) and she replied that they were considering it.

it's a shame it doesn't use cellphones, but that would likely be prohibitively expensive to do, since it would involve getting lots of telco vendors to do different things.

i need to find out what the non-311 number for it is (if there is one - i assume there is one) and program it into my cellphone.

Date: 2006-01-10 02:47 am (UTC)
From: [personal profile] ron_newman
It's 617-666-3311 . Here's the official city web page about it. They eventually plan to have a web form to submit complaints or requests, but it isn't there yet. They do have a link labelled "Email 311" with this address: 311Updates@ci.somerville.ma.us , but I don't know how well that works either.

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