MBTA: suffer a change error in teller's favor? report it.

[mattlistener.livejournal.com]

I just had a chat with a fellow in Davis Square who'd bought 4 tokens earlier today for $10, and gotten $4 in change ($1 short).

I wouldn't have thought anything of it, but he said he'd gotten the change in the form of two $1 bills and two $1 coins, which was sufficiently distracting that he didn't notice he'd been shorted until later.

It still could be an honest mistake, but the fact that the change was such an odd combination, which a) takes a bit of extra effort on the part of the teller to assemble, and b) made it harder to notice the error, makes me suspect a scam.

I encouraged him to report to the MBTA the time and place this occurred, and I encourage you to as well if it happens to you. If there is a trend to these reports the MBTA will catch the person.


For reference, below the cut are the "write to the top" contacts for each of the lines, where I hope such reports would aggregate.

Lisa Bono
MBTA Blue Line Chief
45 High Street, 10th Floor, Boston, MA 02110
By email: lbono@mbta.com
By phone: 617-222-5103

Maureen Shirkus
MBTA Red Line Chief
45 High Street, 10th Floor, Boston, MA 02110
By email: redline@mbta.com
By phone: 617-222-5704

Raymond Diggs
MBTA Orange Line Chief
45 High Street, 10th Floor, Boston, MA 02110
By email: rdiggs@mbta.com
By phone: 617-222-5844

Brian Dwyer
MBTA Green Line Chief
45 High Street, 10th Floor, Boston, MA 02110
By email: bdwyer@mbta.com
By phone: 617-222-5712

Comments

[spatch]

Whoa now. I thought I revoked your license to use the word 'thus.'