Shaw's: scanner prices sometimes differing from shelf price

[an-art-worker.livejournal.com]

Happened to shop at Shaw's this afternoon and happened to be paying attention - 2 out of the 12 items I bought scanned at a different (higher) price than what was on the shelf. Customer service resolved it (though I bought 2 of one of the wrongly scanned items and I thought I should have had them both for free - but apparently Shaw's policy is the first for free - the other/rest at the correct price. Seems like a kind of "the house always wins" type rule - considering that other shoppers probably bought the same stuff and didn't track the difference).

Anyway - no big deal but the same ol' caveat emptor, pay attention, use your turn signals, don't wash lights and darks...

Oh - and don't "remove items from the bagging area" even if you didn't... or the robo cashier will yell at you.

Comments

[rethcir.livejournal.com]

I'm sure you guys will admit that sometimes mistakes happen. I know there's a lot of people who love to hate shaws, but let's not put our tin-foil hats on just yet.

On the other hand, I am getting sick and tired of the slow, painful, robo-cashiers with questionable GUI design (why do you have to push two buttons to get to the payment options?? Obviously if you press the "finish" button, you're ready to say how you want to pay and don't need the "scan any additional items" page.)

How much do cashiers make these days, like $7.50/hr? Hire some more teenagers. I'm sure they'll make that up in loss prevention alone, since I'm sure it's pretty easy to sneak a few extra items through with you while checking out unsupervised.

My heart is with Market Basket though, having worked there (at one in NH) for 5 years growing up.

[an-art-worker.livejournal.com]

While I was at Shaw's yesterday the guy next to me got caught in the endless loop - "item removed from the bagging area.." so he put a bag back, got the same dunning msg, removed the bag, got the same msg... etc. It would be funny if it wasn't such an example of stupid design (GUI and sensor). Has happened to me too often before so I usually choose a meat cashier.

Was at IKEA last week and used their robo-cashier and it just worked.

[rethcir.livejournal.com]

I was at some big-box place, I think home depot, and noticed that they had the exact same system as Shaws.

[syntheticnature.livejournal.com]

Yeah, Home Depot. I've had such annoying experiences with their human cashiers that I found it to be a relief.

[http://users.livejournal.com/_meej_/]

My guess is that, if they didn't have robo-cashiers to make it clear they could cut back on the number of humans, they might just have to pay the humans more.

In other words, I'm pretty suspicious of the motives for putting them in, and as such make a point of not using them, and keeping jobs that a human really ought to be in anyway as active as I can.

[derekp.livejournal.com]

I make a point of using them and requiring loads of human attention while doing so, backing up the line into the frozen good section.

[teko.livejournal.com]

The robo-cashiers at Shaw's are by far the worst I've ever used. Something seems to go awry every time I use one. Whenever I mis-enter a code or push the wrong button and cause havoc, I think "if it's this confusing for someone like me, who's reasonably tech-savvy and worked as a cashier for three years besides, it must be hell for all of the elderly patrons here."

Anyway, they must need them because all the employees are standing around in the aisles, re-stocking the shelves from the palettes that block the aisle and products you want to buy.... all the time.

[derekp.livejournal.com]

They also do not support the re-usable canvas bags that shaws sells for $1 each. We have a bunch of these and have to have the cashier/guard override the error every time.

It's like they want to have their cake and eat it too. They want to have fewer people working the checkout stations but they also have ZERO trust for the customer (or in the cashier/guard).

Man, I hate that place with a passion.

[grapefruiteater.livejournal.com]

I use the reusable bags, too. Just stick the groceries where you would if you were bagging them in plastic, but don't actually put them in the plastic bags. You can load them into the reusable bags after you've paid. It adds a few seconds, but it sure beats waiting for the Shaws person to fix the machine for you.

I have been trying to go to the human cashiers at Shaws, though, because I don't want those people to lose their jobs.