Verizon issuing credit for Somerville outage

[hauntmeister.livejournal.com]

As some of you are undoubtedly aware, Verizon had a Somerville-wide internet outage from roughly the evening of 5/31 to the morning of 6/2. I just called in to ask for a two-day credit to my account as reimbursement for the period of outage, and they offered a one-week credit instead.

If your Verizon internet was down for this period, you might want to call in for a credit. 1-800-567-6789.

Comments

[frederic.livejournal.com]

This sales rep marked my account that I called. I was annoyed that she had no evidence that there was any DSL lapse in the Somerville area (she claims that there's a board with this information).

She kept asking what she (else) could do for me which got me more aggravated because she hadn't done anything for me in the first place.

[denonymous.livejournal.com]

Ha! I've done the same thing to Comcast.

"Hi, may I help you?"

"Yes, ..."
*explains problem*

*blah blah blah, don't know how to fix it, etc*

"Well, OK, that sucks."

"I'm sorry. Is there anything else I can help you with today?"

"You haven't helped me yet."

*silence*
*click*