Verizon issuing credit for Somerville outage

[hauntmeister.livejournal.com]

As some of you are undoubtedly aware, Verizon had a Somerville-wide internet outage from roughly the evening of 5/31 to the morning of 6/2. I just called in to ask for a two-day credit to my account as reimbursement for the period of outage, and they offered a one-week credit instead.

If your Verizon internet was down for this period, you might want to call in for a credit. 1-800-567-6789.

Comments

[frederic.livejournal.com]

I called up and I got no satisfaction from them. Apparently, I would've had to call while there was an outtage to get a reimbursement later.

Did you call before hand or only after?

[denonymous.livejournal.com]

I've found that with pretty much any utility company, you'll often get a different answer on something from two (or any number of) different receptionists.

Provided you're not worried they mark your account when you make a call, I'd suggest calling and seeing if you get confirmation from a second rep.

[frederic.livejournal.com]

This sales rep marked my account that I called. I was annoyed that she had no evidence that there was any DSL lapse in the Somerville area (she claims that there's a board with this information).

She kept asking what she (else) could do for me which got me more aggravated because she hadn't done anything for me in the first place.

[denonymous.livejournal.com]

Ha! I've done the same thing to Comcast.

"Hi, may I help you?"

"Yes, ..."
*explains problem*

*blah blah blah, don't know how to fix it, etc*

"Well, OK, that sucks."

"I'm sorry. Is there anything else I can help you with today?"

"You haven't helped me yet."

*silence*
*click*

[hauntmeister.livejournal.com]

I called during the outage, worked through a few layers of voicemail tree, and then was given a recorded announcement that "Customers in Somerville may be experiencing an inability to log in at this time. Our technical staff is aware of this and is working on the issue."

I hung up at that point, figuring that there was no particular reason to wait further and have a live person tell me what the recording had just said. So they wouldn't have had a record of my call, unless they logged my incoming phone number. (entirely possible, though, since they're TPC.)

Then this morning, with DSL working again, I called to get a credit.

[frederic.livejournal.com]

The first thing the computer voice asks is for you to say or punch in your phone number of the account in question. They don't have to trace a thing.

Next time there's an interruption of service, I'll call up and register a complaint just to get satisfaction from their rude treatment.