Verizon issuing credit for Somerville outage

[hauntmeister.livejournal.com]

As some of you are undoubtedly aware, Verizon had a Somerville-wide internet outage from roughly the evening of 5/31 to the morning of 6/2. I just called in to ask for a two-day credit to my account as reimbursement for the period of outage, and they offered a one-week credit instead.

If your Verizon internet was down for this period, you might want to call in for a credit. 1-800-567-6789.

Comments

[hauntmeister.livejournal.com]

I called during the outage, worked through a few layers of voicemail tree, and then was given a recorded announcement that "Customers in Somerville may be experiencing an inability to log in at this time. Our technical staff is aware of this and is working on the issue."

I hung up at that point, figuring that there was no particular reason to wait further and have a live person tell me what the recording had just said. So they wouldn't have had a record of my call, unless they logged my incoming phone number. (entirely possible, though, since they're TPC.)

Then this morning, with DSL working again, I called to get a credit.

[frederic.livejournal.com]

The first thing the computer voice asks is for you to say or punch in your phone number of the account in question. They don't have to trace a thing.

Next time there's an interruption of service, I'll call up and register a complaint just to get satisfaction from their rude treatment.