Comcast Outage?

[thelongtypeface.livejournal.com]

Are any Comcast customers in Ball or Davis Squares experiencing outages today? I woke up today without cable or internet and am still without service 12 hours later. Bills are paid and modem and router are operational, so it seems like a Comcast service issue.

I figured this was the best place to check if other people in the area experiencing outages, although if people are without internet I realize they are probably not reading this! I have hopped on a neighbor's (thanks High107) unsecure wireless connection to post this and check email -- presumably RCN. A call to Comcast earlier today indicated that there is a potential issue in the area, but apparently they won't send anyone out to fix it unless multiple people call.

Comments

[cfox.livejournal.com]

I can see "a single customer being out is not an emergency, so we won't deal until the holiday weekend is over" but "we'll only fix outages that multiple customers complain about" is completely unacceptable as a general stance.

Come 9am, you should get on the phone and escalate politely until they send a tech out.

In the general case, I think you should not get off the phone with them without being given a ticket number in their tracking system.