Comcast Outage?

[thelongtypeface.livejournal.com]

Are any Comcast customers in Ball or Davis Squares experiencing outages today? I woke up today without cable or internet and am still without service 12 hours later. Bills are paid and modem and router are operational, so it seems like a Comcast service issue.

I figured this was the best place to check if other people in the area experiencing outages, although if people are without internet I realize they are probably not reading this! I have hopped on a neighbor's (thanks High107) unsecure wireless connection to post this and check email -- presumably RCN. A call to Comcast earlier today indicated that there is a potential issue in the area, but apparently they won't send anyone out to fix it unless multiple people call.

Comments

[laryu.livejournal.com]

Is your Comcast still out? Some random thoughts:
1) I called in an outage in June during a thunderstorm and got a similar response from Comcast regarding there not being enough reports yet to declare an official outage. They scheduled a service visit for me a couple days out just in case. However – it turned out the outage was due to water from the storm getting into a connection on the outside of my home. I ended up fixing the problem on my own and Comcast’s position, in this case, was actually correct.
2) When you have them on the phone, they should try to ping your cable box (or your router, depending on which Comcast support group you’re talking to at the time), which will tell them if the line is physically disconnected. Did they do that?
3) That your outage started September 1 suggests there could have been a mistaken change related to new accounts being turned on. A field tech might not need to come over.
4) That your outage occurred September 1 also means it may be difficult to get a field tech out, as all the utility companies are swamped right around now. Not saying that’s a good thing – just a pragmatic concern.