Dry Cleaner Anti-Recommendation: Kirkland Cleaners

[jadia.livejournal.com]

They suck at dry-cleaning. Two weeks ago I took one of my favorite nice dresses to be dry-cleaned at Kirkland Cleaners (on Broadway, technically in Teele Sq.) and got it back this past week only to discover that they had completely faded the color on the dress (from purple to pink) and caused the color to bleed into the black areas in some locations.

Needless to say, I am very upset about this. So far, the manager is pretty much impossible to find. I am still waiting for him to call me. He is also only at the laundromat once a week and the clerks there are apparently not authorized to do anything without him.

Another friend of mine has had some shirts ruined by them as well. (I only wish I'd known that *before* I gave them one of my favorite dresses!)

Edit (9/23/2008): Yesterday the manager did in fact call me. He explained that since dry-cleaning is done in batches, he did not believe his process was at fault, because the other clothing in the batch came out fine. He offered to help me go back to the retail store (which in this case has closed) and get a refund for the poor quality of the dress. It sounded like this has happened to him before. I asked for my dress back without charge; he agreed and offered $20-$30 store credit on top of that, which I declined because I am not going back there again. He also mentioned that they do not do many fancy dresses. He sounded like a reasonable guy but I am still not going to trust my clothes to their process.

Comments

[wishful-knicker.livejournal.com]

Join Yelp and put this review up there so everyone can be warned!

[jadia.livejournal.com]

In fact, I have already done so! If you can think of anywhere else I should post this to, let me know.

[witzwurst.livejournal.com]

The manager is at the other Kirkland location full time -- you may want to call him there.

[jadia.livejournal.com]

Really...this is very good information. I will definitely try that - thanks!

[purpless77.livejournal.com]

I'm so sorry about your dress. I'd be so mad. I hope you can get a hold of the manager. You should definitely try both suggestions made by the previous replies. You could try to get the dress redyed. Not sure how much that would cost.

[ellf.livejournal.com]

Good to know - I'll never take my business there.