I think it's fine for them to post here. Now, people can look here, and, if they want/need more info, they can do the 311 thing.
Sheesh, this is a "community" too. Don't tell people what they can or cannot post; last time I checked, you weren't one of the 4 mods. I'm not, either, but I am a member, and this comment strikes me as a little presumptuous.
We apologize. This is why we should never break our own rule about responding to queries on Davis Square Live Journal. From now on, official announcements only.
And of course, the outside-the-city number is 617-666-3311.
I think it would be great if you responded to questions posted here that could've been asked of 311, with exactly the same answer that someone would get if they'd asked 311 through some other means. That way you wouldn't ever feel like you've overstepped what you should do - because you're just giving exactly the same information. However, the advantage would be that people could see what other people are asking.
You might also get some feedback on some of the answers you give, from other people. (Of course, then you might feel tempted to respond to the feedback, which would then go outside the bounds of what 311 does... but if you can resist the temptation... :)
As a mod, I appreciate your occasional comments to answer questions, and I share your frustration with people who ask questions here that should be directed at 311. Also, I apologize on behalf of the many grateful folks for the occasional rude member.
As one of the moderators, I think it's wonderful for somerville311 to respond to queries here, where everyone can see the answers. I encourage you to continue. This can make a lot of calls to 311 unnecessary, if people have already read the answers here.
I think the key word there is "official." People can post here all they want, but they shouldn't assume they're getting the official information that way.
somerville311 wasn't telling him not to post here -- they suggested he use appropriate channels if he wants an official answer, and I completely agree. It'd be far more useful for people to find out the real answer and THEN post it, rather than post here and have various folks stumble around trying to figure out what's what.
somerville311 was also nice enough to post an answer, and in gratitude, got a snarky reply from you. Thanks so much!
Yeah, I don't see how Mr./Ms. somerville311's comment was all that different from the usual "you should try 311" answers other members often post on questions like this. In this case, we got a "you should try 311" AND an official answer. Bonus!
It's worded a bit more formally, but that's understandable coming from a representative of City Hall.
Let me be another to say: somerville311, I think it's great that you're active in the comm, and hope you'll stick around.
Re: Please Call or Email 311 With Questions of this Type
Date: 2008-12-20 06:17 pm (UTC)Sheesh, this is a "community" too. Don't tell people what they can or cannot post; last time I checked, you weren't one of the 4 mods. I'm not, either, but I am a member, and this comment strikes me as a little presumptuous.
Re: Please Call or Email 311 With Questions of this Type
Date: 2008-12-20 06:30 pm (UTC)And of course, the outside-the-city number is 617-666-3311.
We regret our errors.
Re: Please Call or Email 311 With Questions of this Type
Date: 2008-12-20 06:55 pm (UTC)You might also get some feedback on some of the answers you give, from other people. (Of course, then you might feel tempted to respond to the feedback, which would then go outside the bounds of what 311 does... but if you can resist the temptation... :)
Re: Please Call or Email 311 With Questions of this Type
Date: 2008-12-20 07:07 pm (UTC)Re: Please Call or Email 311 With Questions of this Type
Date: 2008-12-21 02:28 am (UTC)Re: Please Call or Email 311 With Questions of this Type
Date: 2008-12-20 06:31 pm (UTC)Re: Please Call or Email 311 With Questions of this Type
Date: 2008-12-20 07:06 pm (UTC)somerville311 wasn't telling him not to post here -- they suggested he use appropriate channels if he wants an official answer, and I completely agree. It'd be far more useful for people to find out the real answer and THEN post it, rather than post here and have various folks stumble around trying to figure out what's what.
somerville311 was also nice enough to post an answer, and in gratitude, got a snarky reply from you. Thanks so much!
Re: Please Call or Email 311 With Questions of this Type
Date: 2008-12-21 12:25 am (UTC)It's worded a bit more formally, but that's understandable coming from a representative of City Hall.
Let me be another to say: