We apologize. This is why we should never break our own rule about responding to queries on Davis Square Live Journal. From now on, official announcements only.
And of course, the outside-the-city number is 617-666-3311.
I think it would be great if you responded to questions posted here that could've been asked of 311, with exactly the same answer that someone would get if they'd asked 311 through some other means. That way you wouldn't ever feel like you've overstepped what you should do - because you're just giving exactly the same information. However, the advantage would be that people could see what other people are asking.
You might also get some feedback on some of the answers you give, from other people. (Of course, then you might feel tempted to respond to the feedback, which would then go outside the bounds of what 311 does... but if you can resist the temptation... :)
As a mod, I appreciate your occasional comments to answer questions, and I share your frustration with people who ask questions here that should be directed at 311. Also, I apologize on behalf of the many grateful folks for the occasional rude member.
As one of the moderators, I think it's wonderful for somerville311 to respond to queries here, where everyone can see the answers. I encourage you to continue. This can make a lot of calls to 311 unnecessary, if people have already read the answers here.
Re: Please Call or Email 311 With Questions of this Type
Date: 2008-12-20 06:30 pm (UTC)And of course, the outside-the-city number is 617-666-3311.
We regret our errors.
Re: Please Call or Email 311 With Questions of this Type
Date: 2008-12-20 06:55 pm (UTC)You might also get some feedback on some of the answers you give, from other people. (Of course, then you might feel tempted to respond to the feedback, which would then go outside the bounds of what 311 does... but if you can resist the temptation... :)
Re: Please Call or Email 311 With Questions of this Type
Date: 2008-12-20 07:07 pm (UTC)Re: Please Call or Email 311 With Questions of this Type
Date: 2008-12-21 02:28 am (UTC)