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davis_squareHave any of you had trouble with the CVS pharmacy in Davis? They seem really disorganized, and I wonder if it's just my bad luck to always go in at a bad time. They haven't given me the wrong medicine. I'm just concerned about how many times I phoned ahead to refill a prescription, and they didn't have it ready. They couldn't do anything at all because the computer is down. Or I needed to wait half an hour while they scrambled to fill the prescription (something like 27 hours after I called in the refill and 90 minutes after I said on the phone I'd pick it up.) Or my doctor's office had just sent over a prescription, and they couldn't figure out how to send it to the Porter Square CVS which has the medication they're out of.
It's not a problem for a pharmacy to be out of a particular medication and tell me I need to wait until the next day, or the next day after midafternoon. I don't expect any pharmacy to keep everything in stock. It's a problem when they tell me on Thursday they will have something on Friday, and on Friday when they tell me it will be there on Monday, and it's REALLY a problem when on Monday they tell me it will be there Tuesday. This problem, thank goodness, only happened once.
The pharmacists and their assistants aren't rude to me, and I don't think they are deliberately dishonest. I just can't tell if I've had a run of bad luck in dealing with them (aggravated by the fact that I use a bunch of different meds and refill the prescriptions at different times of month,) or if they are incompetent enough that I should take my business to another pharmacy.
I used to be fairly happy with the CVS at Porter, though since they built one at Davis, I resent that the one in Porter is so far away. (When the weather is reasonable, I can walk to Davis, but not to Porter.) I refuse to do business with the East Arlington CVS--the pharmacy staff there is narrowminded, dishonest, rude, and viciously selfish, as well as incompetent.
It's not a problem for a pharmacy to be out of a particular medication and tell me I need to wait until the next day, or the next day after midafternoon. I don't expect any pharmacy to keep everything in stock. It's a problem when they tell me on Thursday they will have something on Friday, and on Friday when they tell me it will be there on Monday, and it's REALLY a problem when on Monday they tell me it will be there Tuesday. This problem, thank goodness, only happened once.
The pharmacists and their assistants aren't rude to me, and I don't think they are deliberately dishonest. I just can't tell if I've had a run of bad luck in dealing with them (aggravated by the fact that I use a bunch of different meds and refill the prescriptions at different times of month,) or if they are incompetent enough that I should take my business to another pharmacy.
I used to be fairly happy with the CVS at Porter, though since they built one at Davis, I resent that the one in Porter is so far away. (When the weather is reasonable, I can walk to Davis, but not to Porter.) I refuse to do business with the East Arlington CVS--the pharmacy staff there is narrowminded, dishonest, rude, and viciously selfish, as well as incompetent.
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CVS
Date: 2010-01-25 11:12 pm (UTC)I have been going to the Porter CVS without a problem for years and finally decided a few weeks ago to try the Davis one because it's much closer. Both times I went they seemed generally unprofessional and both times I was told my prescription was not ready when it was supposed to be. I also went to them once a few months ago to ask a question regarding diabetes monitors (for a family member) and the person I spoke to seemed clueless and sort of oddly unwilling to talk to me in general. I was being a normal and nice human being so I was confused by the person's attitude.
More recently, the customer service has been bad, so much so that I considered writing a letter to CVS, but then I never did. The pharmacists did not make eye contact, ignored me while I stood at the counter for a very long time and just generally acted like I was a nuisance. It sort of seems like the Porter CVS is the "real" pharmacy and the Davis one is the training center staffed with cranky people. They just do not inspire confidence in me so I'm going back to the Porter CVS.