Eat at Jumbo's joins lawsuit against Yelp

[ron_newman]

Today's Globe g section has a long feature article about online restaurant-review sites. It includes a full-page photo of Grover Taylor, the owner of Eat at Jumbo's in Ball Square. He's suing Yelp:

Grover Taylor, owner of Eat at Jumbo’s in Somerville, says his ratings dropped sharply last year when he declined to advertise on the site. “They called every week, telling me I needed to pay $500 a month to advertise. When I said no, a lot of one-star reviews started appearing on top. And then the phone would ring. Hi, this is Art from Yelp. We can make them disappear.’’ Taylor says the calls slowed and changed tone when he told the Yelp agent he was joining the class action suit. “Art stopped calling. A new guy from Yelp is calling now.’’

(For those interested, here is Eat at Jumbo's Yelp page)

Comments

[daviscubed.livejournal.com]

I applaud the owner for fighting what seems like a shakedown, but I can't stand the food there. Low quality ingredients abound. They haven't ruined the Ben and Jerry's, though.

[rethcir.livejournal.com]

I agree. Also, it takes a painfully long time to get your food there regardless of whether you order in or call for delivery. On the Broadway across the street is generally cheaper and of higher quality in all regards other than interior decor.

[ron_newman]

What and where is 'On the Broadway'? Google is not helping me find it. Does it have a website?

[teko.livejournal.com]

They must mean "On Broadway", aka "Zing Wingz", aka "Sound Bites Pizzeria & Grill". They seem to use all three names interchangeably.

(PDF menu) http://soundbitesrestaurant.com/menus/OnBroadway_SoundBites_Menu.pdf